Dear --

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not,we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

亲爱的  - 

非常感谢您的大力支持，很抱歉让您久等了。

我们检查了跟踪信息，发现没有您所说的更新信息。

我们将联系邮局找出问题所在。

我们想知道您是否还想要该商品，如果是，请告知我们尺寸，我们会尽快重新寄给您，如果不是，我们将为您退款。

等待你的回复。

任何不便希望您的体谅。

此致