卖家支持邮件沟通模板

1.请求激活FBA缺失的listing

Dear Amazon,

 

Please help to activate this FBA listing,ASIN: B00*******        SKU:*******

There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent.

Please help.

Thanks.

2.请求修改listing

please help to activate the update of listing

 

Dear Amazon,

To give our buyer a more pleasant shopping experience.

We made some change on the description above mentioned items today.

But the update can’t be shown normally.

Please help to activate our update.

It is really urgent.

Thanks so much. 

Dear , 

Yes,we have closed one listing of this ASIN. the one SKU is for FBA shipement ,the other one is for shipment by seller.

We would not let the two listings shown at the same time.

Please help activate

i see the update of  description is already activated.but the title is not.

Please help to activate the change of the title"HUHD Xbox Fiber-optical Wireless 2014 Newest Premium Digital High Performance 2.4Ghz, Xbox One, PS4, PS3, Xbox 360, PC Noise Cancelling Gaming Headset , Detachable Microphone"

We deleted the word"Dolby",it is really urgent .

Thanks so much for your kind help.

3.请求亚马逊帮忙激活listing的修改

Dear Amazon,

Regarding there are some sellers are selling replica of some products in our store.

We made some update on out description to kind remind our buyer.

The description should be updated as below:

......

Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent.

Thanks so much for your kind help.

 

Dear Amazon,

Regarding there are some sellers are selling replica of some products in our store.

We made some update on out description to kind remind our buyer.

The title should be:

Creaker L28S Wireless Bluetooth Water-Proof Smart Wristband Fitness Trackers

We add our brand name--Creaker to our title.(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you.

please help to activate the update of the listing-

Dear Amazon,

We filled our brand name wrongly when we submitting our listing.

The brand name should be:Creaker

(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you.

4. 请求找出买家---find buyer

Firstly,we apologize for the inconvenience and disappointment brought to our customer and to you.
As attached it is a two star customer review to our store.
We try our best to contact the customer as soon as we get the review.But failed.

We really want to help “s-adams” to solve this issue,we want to resend him a new improved headset or refund him if he prefer to.Above all, we are prepared and willing to solve this issue as he request.And we believe we have the ability to perform better and better in future.

We need to know the order number. It is really urgent!

Thanks for your kindly understanding and help.
Have a good day!

We already collected buyers reviews and feedbacks to our technical team. Our products have the most advanced technology, but as you know, a perfect product need continuous improvement and maybe now there are a few flaws existing in very few of them. What is more, our new headset has made great improvement and he defects as the review described is not existed now.

Please help us now!

We need to know the order number. It is really urgent!

Thanks for your kindly understanding and help.
Have a good day!

As a new seller on Amazon and still have a lot of things to learn and improve.
Frankly, we have been operating according to Amazon’s standard and trying our best to make everything goes well.Please just give us some time and encouragement to grow up.
Please help us to find out “George’s real contact information” we need have a further communication with him on this order review.
Thanks for your kindly understanding and help.
Have a good day!
Andrew

Please help to dispatch this order QTY form 2 pieces to 1 piece as i made a error when i placing this order .(see attached)

The order quantity of this buyer is 1 PIECE.

Please noted and change.

Thanks for your confirmation and reply.

 

please help to find out this buyer,i want to help him,urgent

Dear Amazon team，

Here is a review come from our buyer.named "Mario D'amario"and "ivan della rocca

 

We read their review carefully and found that the problem is because of their  wrong using methods.

We really want to help them  to solve thier using problem.

Please help us to find out these buyers .

We need to know the order number. It is really urgent!

Thanks for your kindly understanding and help.

Have a good day!

We read their review carefully and found that the problem is because of their  wrong using methods.
We really want to help them  to solve their using problem.
Please help us to find out these buyers .

We checked with seller support and they tell us they are not our buyers!

As you know,our this headphone is a hot sale on Amazon and there are many competitors ,too.

These reviews are likely left by them on bad purpose!

It is really very bad and unfair to the marketing orders on Amazon.

please help to remove. 
 It is really urgent!
Thanks for your kindly understanding and help.
Have a good day!

5.申诉AZ

We are really very sorry to know that you still can’t pair the watch.

But we are really feel very surprised to see your claim suddenly.

Per our previous e-mail,we are still waiting for your reply.

We try to provide you a solution and ask you have a try,also we said “please have a try and update us,any other help need,please let us know.”

We are always here and are willing to do anything to protect our buyer from suffering any loss.

Now we know,you want to get a full refund ,no problem.(if you it is inconvenient for you to return,no return is okay,but also please cancel the claim first,and we will refund you at once,thank you)

Could you kindly help to close the claim first?Here is the returning address:

...

Pleas let us know the tracking number after you sent out.(usps is suggested,pls choose the cheapest service)

We will refund you all the money (including the shipping fee for returning )as soon as we received your returning item.

Any other help need,please feel free to let us know.

6.移除差评

Dear Amazon，

Please double check this review.this buyer bought wrongly.the whole review is not reasonable and not the fact of our item.

1.What he bought is SKU,which really can’t used on XBOX ONE.

We have noted that on the title:“HW-939-uk HUHD 2014 Newest Premium Noise Cancelling Wired Gaming Headset/Headphones For PS4, PS3, PS2 and Xbox 360, PC With Rotation Type Mic-Black”

You can see we don’t say this headset could used on XBOX ONE .

You can also check the description ,we didn’t say it could used on XBOX ONE.

2.The review has a “racial discrimination

Yes,our product is come from China factory,but we use FBA shipment most of the time,only when the FBA is out of stock,we deliver from China.Every nation is equal ,anybody can’t look down on China!

The whole review is too ridiculous and unfair to us.she placed order wrongly.

We try our best to contact her and willing to change the right item for her.

But no answer and give us such a review.

Please help to remove ASAP.

Thanks.