Dear XXX

Sorry to know you want to return this item. Could you please let me know the reason ?

Maybe we could solve it for you, and you do not need trouble to return theitem. So we waiting for your reply

Nice day!

亲爱的XXX

很抱歉知道您想退回此商品。 你能告诉我原因吗？

也许我们可以为您解决，并且您无需为退货而烦恼。 所以我们等待您的回复

美好的一天！