首先退货申请（Return Request）的入口在后台的这个位置，看下图：

我们点击进入退货申请（Return Request）界面后，可以看到页面的左边会有Authorize Required, Completed, Authorized, Closed by seller, Closed by Buyer, with A-to-Z Guarantee Claims 这些状态，我们可以点击筛选想要状态的退货申请（Return Request）, 如下图就是一个新的退货等待我们处理：
从上图的Return Reason和Buyer Comment这两项信息（非常重要，直接决定买家为什么要开这个Return Request）来决定采取怎么样的回应上图的右方有四个选项：Authorize Request , Close Request, Issue Refund, Contact Buyer.

首先我们从最后一项Contact Buyer说起
Message the buyer to discuss the issue and work toward a resolution. If you offer pre-paid returns these can be sent to the buyer through this channel.
在亚马逊平台，不，应该是任何一个贸易平台当中，遇到退货，纠纷这些问题我们的第一反应一定要是：Contact Buyer联系客户。客户开纠纷，提交退货申请肯定是有不满意的地方，这些不满意的地方我们可以通过上面提到的Return Reason和Buyer Comment了解一个大概内容，但是要深入问题同时和客户协商解决问题才是我们的最终目的，所以沟通是我们的解决问题的第一步，沟通好了或者沟通未果，我们就可以采取下一步动作。

Issue Refund
Issue a refund for the item, either after you receive the item back, or immediately if you allow the buyer to keep the item. This action will release the refund to the buyer. If you have decided to have the item returned, please remember to issue the refund only after you have received the item back.
退款，退款要保证是您收到了客户的退货以后或者您干脆自己觉得不要这个产品了让买家直接保留这个产品的天前提下，您就可以立马退款。因为点击操作Issue Refund，这笔订单的款项就如退回给买家，所以如果您决定要客户把货物退回给您，那么请一定要记住：收到退货了才给客户退款，否则有可能”钱货两空“。

Close Request
Close the return request if you plan on providing a refund without requiring the items return or if you decide not to accept a return (for example if the request is outside of the return policy). Select the reason for closing the request and provide comments to the buyer. Once the request is closed, Amazon will send the buyer a message with the closure reason.
Note: Either the seller or the buyer can close a return request.
取消这个退货申请，一般这种操作是卖家双方协商一致的解决方案，买卖双方都可以私自取消Return Request，但是不要因为卖家可以取消就只要一来退货申请就立马取消，取消是基于双方沟通后协商一致的结果，而不是单方面的任意取消。当卖家取消Return Request是需要填写取消的原因的。

Authorize Request
Review the request and authorize the buyer to return the item. This first step only authorizes the return shipment of the item to you.
授权退货，就是说买家提出退货请求，卖家同意退就退。