在跨境电商亚马逊店铺运营流程中，邮件交流才能是运营者更基本和必备的技巧之一。在遇到账号申诉、测评、被跟卖、售后、退货被审核等等场景，都需要通过邮件交流的方法去解决问题。本文给大家列举了一些情景下的邮件回复模板，一起来看看吧。
亚马逊邮件模板：
1、亚马逊产品出问题，给客户免费重新发货要好评
DearScott,
Sorryfortheinconveniencebroughttoyou.
Wewillresendyouanewwhitetrackertodayandyoudon’tneedtoreturnthedefectivetousastheshippingfeeisreallyhigh.
Couldyoukindlyleaveusagoodfeedbackforourfastactionandservice？:)
Itishelpfultootherbuyersandit’sgreatencouragementtous.
Thankyouinadvance.
Anyotherhelpneed,pleasefeelfreetoletusknow.
xxx
2、亚马逊针对客户已收货不想要情况回复
Dearxxx,
Wellnotedyourrequest.
RegardingtheshippingfeetoreturntoChinaisreallyhighandtheitemcan’tberesale,wewillsufferagreatlossifitbereturnedtous.
Herearetwosolutionsxxx,anybetteradvice,pleaseletusknow.
1.Isitpossibleforyoutryusing,webelieveitmustwillbehelpfulforyourlifeonsomeaspectoryoucangiveittosomefriendwhomayneedit.
2.Couldwerefundyou$+金额andyoukeepthisitem？
Thanksandlookingforwardtoyourreply.
Wereallyappreciateyourkindunderstanding.
xxx
3、亚马逊产品缺货撤消订单邮件
Hi，
Sorry,asthisitemisoutofstocknow,wehavenochoicebuttocancelyourthisorder.
Wealreadysetthestockquantityas“0”onAmazon,butitdidn’tshownnormallyduetosystemdelaywhenyouwerepurchasingorder.
Sorryagain.
Ifyouwouldlikeuschangeasimilariteminourstoreforyou,pleasealsoletusknow.
Thanks.
4、亚马逊产品发错色彩请客户明确是否重发
Dearxxx,
Sorryfortheinconveniencebroughttoyouandapologizeforourcarelessness.
Itislikelyourwarehouseworkersentyouthewrongversioncarelessly,wehavebothChineseversionandEnglishversioninstock.
CouldweresendyouatotallynewEnglishversiontoyou？
Youcangetitinabout7-12days,pleaseconfirmwhetherit’sokayforyou.
Thanksandwaitingforyourreply.
Haveagreatday.
xxx
5、亚马逊回复客户订单正在运输途中
Dearxxx,
Yes,itisshippedfromChina,ourfactoryisinChina,butwehavesalesofficeinUS.
thetrackingnumberis:xxxxx,youcantrackithere:http://www.17track.net
Wetrackeditforyou,italreadyarrivedinxxxxx,youcangetitsoon.
Ialsocopythelatesttrackinginformationatbottomxxx.
Yourpatientwaitingwillbegreatlyappreciated.
Foranyfurtherassistance,feelfreetocontactus
Haveagoodday！
xxxx
以上就是一些情景下的亚马逊邮件回复模板，有要求的可以自取再依据实际情形进行套用。
